Digital Presence
- Website Quality
- Mobile Experience
- Local SEO Readiness
- Professional Appearance
Digital Experience Intelligence
Digital Experience Assessment
Understand how your website, customer journey, and digital presence compare against industry best practices.
The assessment
Seven dimensions of a digital experience.
Each dimension is reviewed against industry best practice and rolled into a single scorecard you can act on.
Customer Experience
- Ease of Contact
- Ease of Booking
- Friction Points
- Customer Convenience
Conversion Effectiveness
- Calls-to-Action
- Lead Forms
- Quote Requests
- Conversion Paths
Trust & Credibility
- Reviews
- Testimonials
- Social Proof
- Certifications
Technical Health
- Performance
- Accessibility
- Security
- Mobile Responsiveness
Automation Readiness
- CRM
- Follow-Ups
- Reviews
- Payment Workflows
Growth Opportunity
Prioritized opportunities, sized by potential business impact.
How it works
Three steps, no guesswork.
- 01
Request
Send a few lines about your business and where your digital experience lives: website, app, booking, the customer journey you care about.
- 02
We assess against best practice
I review each dimension by hand, benchmarked against industry best practices, not a generic automated crawl.
- 03
You receive a scorecard
You get a clear scorecard with prioritized opportunities, sized by potential business impact, so you know what to fix first.
Request an assessment
Tell me what to look at.
A few lines on your business and the digital experience you want assessed. I'll confirm scope and what you'll receive.
I read every request myself. This is a human-reviewed assessment benchmarked against industry best practices, delivered as a scorecard, not an automated score.
Prefer to talk it through first?
Book a short call and we will scope the right assessment.